DELIVERY:

Delivery time for standard delivery is 6-9 working days.

Express delivery:

Same day delivery - Sydney metro region if orders are place by 10:30am.

Next day delivery available for VIC, QLD, CANBERRA

2 days delivery for SA, NT.

4 days delivery for other parts of AU.

Free express shipping for orders over $1500 within Sydney, VIC & QLD

Our couriers do not operate over the weekends or during bank holidays. So, if you have placed your order on a weekend or a holiday, rest assured it will be processed and shipped on the next working day.

Tracking

Once your order has been dispatched, you will receive an email notification with your order summary and tracking number. If your tracking number states your order has been delivered but you have not received it, please contact Australia Post or the Courier Service regarding the delivery of your parcel.

KON Wholesale sends out all parcels with “Authority To Leave If Requested“. This means AusPost will confirm with you, prior to delivery, whether you give authority to leave in a safe place or take to nearest post office if no one is home. If no response is received by AusPost from you, the default option is: signature required if someone is home. If no one is home to sign for your parcel, a notification card will be left to collect the parcel at your nearest post office. AusPost will not leave the parcel in a safe place unless requested by you prior to delivery.

KON Wholesale is not liable for any delayed, stolen or lost orders once the parcel has been marked as delivered by the postal service. Let’s Face It is also not liable for any stolen or missing orders if you request Authority To Leave.

Return To Sender

Should your parcel be returned to KON Wholesale due to being unclaimed, incorrect shipping address given during order process, or property is not accessible for AusPost, you will be responsible for additional handling and shipping costs of re-delivery. Should you wish to receive a refund for the order instead, the return to sender fee charged to KON Wholesale will be deducted from your total order and the remainder will be refunded to your account.

If the shipping address given on the order form is slightly inconsistent e.g. Suburb and Post Code do not align according to AusPost, KON Wholesale will attempt to contact you first to re-confirm your shipping address. If there is no response, KON Wholesale will proceed to ship the order to the given shipping address on the order confirmation. Please ensure the shipping address given is always accurate to avoid any Return To Sender situations.

Shipping Policy